HELP

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

We do have a permanent store in New York

No, please shop online or visit one of our pop-ups.

Yes, items must be in the exact condition as sold.

Yes, depending on location. Primary site: Artists & Fleas, Williamsburg, or mail returns to 103-34 97th St, Ozone Park, NY 11417.

Returns accepted within 30 days with proof of purchase. Product must be in original condition. A $15 restocking fee applies.

We offer a one-time replacement for $40 (frame or lenses).

Premium cellulose acetate, with some styles featuring stainless steel or titanium.

No. We use acetate that mimics wood for comfort and durability.

Acetate is lighter, adjustable, and more durable; wood is heavier and moisture-sensitive.

Yes. You can have Rx lenses fitted by any local optician.

Not currently - purchase frames and fit lenses locally.

Yes, for $45–$50. Provide your frame style name for the correct fit.

CR-39 lenses with full polarization, backside anti-glare, and 100% UVA/UVB protection.

They reduce glare, enhance contrast, and improve color accuracy - ideal for driving and outdoor use.

Polarized grey, brown, and various mirror finishes (see shop for options).

Yes, acetate frames can be adjusted — visit a local optical shop.

Use mild soap and water or our lens cleaner with a microfiber cloth. Avoid fabrics or paper.

Yes, light water exposure is fine - avoid soaking or submerging.

Yes, free USPS Standard (5-7 business days), plus 2-day and next-day options within the U.S.

Yes, 90 days for manufacturer defects.

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Green Grey, Mocha
Green Grey, Olive Blend
Green Grey, Tortoise
Green Grey, Latte
Green Grey, Tortoise

Express delivery

DHL express delivery worldwide

Free returns

Free return for 30 days for any order delivered in US

Available customer service

Available via Telephone on 1-646-588-1176

Payment in 3x

Take advantage of a payment in 3x without fees from $100 of purchase